Our Process

  • Meet with our friendly team and explore the possibilities. We discuss designs and styles that are best-suited to you or your loved one, expert advice regarding precious metals, gemstones and diamonds, time-frames, to get an overall idea of the individual brief, so we can then move to the next step. This is a great opportunity for us to get to know a little more about you, or a loved one. If you’re not able to make it in, we offer virtual consultations via Zoom, or start the process with a phone call.

  • Description Usually our customers will already have an idea of any potential gems that they would like, such as Sapphire, Emerald, Ruby as well as Diamonds, in different Colours and Cuts. Our expert team are always acquiring beautiful new gems to add to our bespoke range that can be viewed and considered at your consultation. If we do not have a particular gemstone in stock, we’re able to extend our searches to a range of trusted suppliers around the world, so we have a great chance of finding exactly what you are looking for.

  • We move to the sketchpad to turn your ideas into reality. The design process is the most crucial stage in the creation of your new piece of jewellery. Every design is unique and it can take time and imagination to get it right. As we carefully develop your piece of jewellery from the sketchpad, we like to have you involved as much as possible, so that the end piece is made especially for the recipient and is something that you will cherish for many, many years. You’ll have the opportunity to review and accept your design, which will then move it through to our jewellers who will schedule the ring in to be created!

  • Once you are 100% happy with your detailed design, we will move this through to the final stage. We will brief our jewellers on the design and specifics, before moving through to the jewellers bench to start the creation process.
    Depending on the complexity of the design, the production turn-around is normally suited to your ideal completion date, in time for your special occasion, or at the next possible opportunity.

  • The most exciting stage is when you finally get to see your design come to fruition! We will contact you to let you know when your piece of jewellery has been completed, then we will invite you back to view and collect, or arrange for this to be done remotely and ship, or courier to you at your preferred address. Your jewellery comes with a Certificate of Authenticity that outlines all information regarding your new piece of jewellery, including the price paid and our GST Number. Also Warranty information and Care Instructions, as well as any gem/diamond reports or Independent Valuations. Then it’s time to celebrate and enjoy the moment, with your beautiful piece of jewellery for many years to come!

    Note: our Process is not set in stone – this is a general overview of the ideal steps and stages that tends to work well for our customers. If you have something a little different in mind, we are happy to try our best to accommodate, so you can execute your special plan in the best way possible. Take a moment to read our Google reviews to learn about the experiences our clients have had.

Other Services

  • Take advantage of the tax savings that can be made with our Duty Free service, if you’re planning an international trip.

    Many of our customers have opted for Duty Free as an opportunity to propose, or even marry, at a beautiful international destination. Be with loved ones that may live overseas, or simply make the most of the savings, timed with an upcoming trip.

    Duty Free is available to our customers that are travelling outside of New Zealand via Wellington and Auckland International Airports, for transactions over NZ$5,000.

    Your Duty Free purchase can be a singular item, or a combined number of items on a single invoice, as long as they are all completed together and combined into one Duty Free collection. For example, it can be a great idea to complete your wedding set alongside an engagement ring to maximise your savings.

    We invite our customers to meet with us to review their finished jewellery, to ensure it is absolutely perfect before it is sent to our Duty Free agents. Alternatively, if you’re not able to meet with us prior to your departure, we can send detailed photos and videos of your finished jewellery before it leaves us.

    Important Information:

    Duty Free is for purchases made for personal use only.

    Jewellery must be collected by the account holder and intended wearer of the jewellery, purchases may not be collected by another individual on your behalf.

    Duty Free is available for international departures only, if you forget to collect your purchase, you will not be able to collect it upon your return.

    If you are yet to book your flights, please get in touch to discuss timings so we can ensure the completion, processing and shipping of your purchase, ahead of your intended travel dates.

    We will send you a digital form to complete with all of the details we will need to process your Duty Free purchase. You’ll need your travel itinerary and passport details to complete.

    You’ll receive your ‘Collection Authorization’ and detailed information to help you with your collection, approximately one week prior to your departure, it should be very quick and easy. Our friendly Duty Free agents are available to assist you when you enter the Duty Free Zone.

    Please note: Terms and Conditions, handling fees apply.

  • We hope you never need to make a claim on your precious piece of jewellery, however should you need to, please contact us and we can provide you with a replacement quote that you can then present to your insurance company.

    The Rolling Mill has provided you with a world-class product, designed and created by our master jewellers, using the best jewellery-making techniques, to last the test of time.

    Ensure that you get this same high level of standard, service and product again when choosing to have your jewellery remade.

  • We regularly work with customers all around the world – we offer fast and reliable courier and shipping services, that can deliver your high value purchase to you anywhere in the world in as little as 2-3 standard business days internationally, or overnight nationwide.

  • We offer friendly virtual consultations directly with our jewellers. We provide you with a comprehensive visual-based experience for our customers that aren’t able to physically meet with us. We’re happy to offer progress updates and information as requested, to ensure you are kept in the loop as our jewellers progress with your jewellery. Once your jewellery is completed, we will send you high quality videos and photos of your finished piece to ensure you are completely satisfied with your one-of-a-kind jewellery.

    We can then courier your purchase anywhere in New Zealand, this is an Overnight courier service with Tracking and Signature Required. Due to the high value of your purchase, we include our own cargo insurance* to your shipment.
    *please note: terms apply.

  • Gift now, design later. The ultimate ‘experience’ gift. We offer a customised gifting card, perfect for Christmas, birthdays or special occasions. Our gift cards are beautifully designed, with a special message of your choice, printed on textured card and tucks into a letterpress printed sleeve. Get in touch for more information on Gift Cards.

  • We’re able to ship your purchase anywhere in the world! We primarily use FedEx International Express as this is a very fast and reliable service. Please contact us to find out more information about international shipping.

  • We include Cargo Insurance on our shipments for your peace of mind.**Shipping Terms and Conditions apply.

  • It’s a great idea to consider having your new piece of jewellery Independently Valued, this will give you the full market value. While we hope you never have to make a claim, an Independent Valuation can be great to have for insurance purposes. We will be happy to arrange this for you, for all pieces valued at approximately NZ$1,000 (Incl. GST) and over. Please ask us about Valuations for more information. We recommend updating your Independent Valuation every 5 years as material values can change.